Privacy Policy
Effective Date: 1 Sept 2025
1. Introduction
UPowr Pty Ltd (ABN 39 627 040 386) provides software as a service (SaaS) solutions for renewable energy and solar industry professionals, enabling businesses to manage installations, customer data, and operational workflows. This Privacy Policy explains how we collect, use, store, and disclose personal information in connection with our platform and services.
This Privacy Policy applies to:
Enterprise and Business Users, who input commercial, customer and job details into the UPowr platform.
Installer App Users, who enter contact details, access customer information via the mobile app, and input job-related data.
By using UPowr’s platform and services, you consent to our collection and use of your personal information in accordance with this Privacy Policy and applicable privacy laws, including the Privacy Act 1988 (Cth).
This Privacy Policy applies only to UPowr Pty Ltd’s SaaS platform and services. It does not apply to Wattle Powr, a registered business and operating division of UPowr Pty Ltd, which provides managed retail services. Customers and users of Wattle Powr should refer to the Wattle Powr Privacy Policy for details on how their data is handled.
This Privacy Policy applies to job applicants who submit resumes, reference checks, or other personal data to UPowr as part of a recruitment process. Employee records of current and former employees are managed separately under our internal HR policies and are currently exempt under the Privacy Act 1988 (Cth).
1.1 Clarifying the relationship between UPowr and Wattle Powr
UPowr Pty Ltd provides software-as-a-service (SaaS) solutions and operates entirely independently from Wattle Powr, our managed services division. We understand the importance of safeguarding commercially sensitive information provided by our SaaS customers. We do not share or make available commercially sensitive or competitive pricing information submitted to UPowr's SaaS platform with Wattle Powr or any other entity, unless required to by law. Each division operates independently with strict data separation policies and access controls.
2. What Information Do We Collect?
UPowr collects personal information required to provide and improve our SaaS platform and services. This includes:
2.1. Enterprise & Business Users
Business account details (company name, ABN, contact information)
Platform user profiles (names, email addresses, roles, login credentials)
End consumer information entered into the system (names, addresses, job details, site assessments, energy consumption data, energy generation data)
System usage logs and audit trails
2.2. Installer App Users
Personal contact details (name, email, phone number)
Location data (if enabled for job tracking and verification)
Job-related data (installation photos, work completion notes, timestamps)
Homeowner or site contact details accessed via the app
2.3 Prospective Employees
Name, contact details, and job application materials (e.g., resumes, cover letters, references)
Background check information, where applicable
Communications regarding job applications
2.4 Vendors & Service Providers
Business contact information (name, email, phone number, company details)
Payment and invoicing details
Any personal data processed on behalf of UPowr as part of contractual obligations
2.5 General Website & Platform Interactions
IP addresses, device identifiers, and usage analytics
Support queries, chat logs, and user feedback
3. How Do We Collect Your Information?
We collect personal information through:
Direct input from enterprise and installer users
Data entered by businesses into the UPowr platform
Automated tracking of platform usage, logins, and job activity
Third-party integrations, including financial, compliance, or CRM systems
4. How Do We Use Your Information?
UPowr uses collected information to:
Provide and manage enterprise SaaS platform services
Enable job scheduling and assignment via the installer app
Maintain security, compliance, and access control
Improve user experience through analytics and feedback
Support enterprise clients in managing their customers
Comply with legal and regulatory obligations
4.1 Commercially Sensitive and Exclusive Pricing Data
When enterprise or business users enter commercially sensitive and exclusive pricing information into the UPowr platform—either directly or via integrations/plugins—the following safeguards apply:
Such data is treated as confidential and is not shared, accessed, or analysed.
UPowr employees have restricted access to pricing data, limited strictly to essential platform maintenance or troubleshooting activities, and subject to strict role-based permissions.
Pricing data will not be analysed, aggregated, or used for market intelligence or competitive analysis, ensuring customer-specific commercial insights remain exclusive and secure.
5. Who Do We Share Your Information With?
We may share data with:
Enterprise and business platform users, based on their access permissions
Installers, who access customer and job details for assigned tasks
Third-party service providers, such as cloud hosting, payment processing, and identity verification services
Regulators or law enforcement, when legally required
6. Data Security & Retention
We apply strict security measures, including:
Encryption of stored and transmitted data
Multi-Factor Authentication (MFA) for platform login
Retention of job and customer data only for necessary periods, based on contractual and regulatory requirements
Rigorous role-based access controls (RBAC) to ensure that only authorised personnel can access commercially sensitive data, strictly on a need-to-know basis
Logical separation of customer data to prevent unintended access or disclosure between UPowr SaaS customers and Wattle Powr.
7. International Data Transfers
UPowr primarily stores data in Australia, but may use cloud providers with international storage.
Where we transfer personal information overseas (for example, to data centres or service providers in the United States or European Union), we take reasonable steps to ensure that your information is protected and handled in a manner consistent with the Australian Privacy Principles. This includes ensuring appropriate contractual and security arrangements are in place.
8. User Rights & Privacy Controls
Users have the right to:
Access and correct their stored data
Request data deletion if no longer required for operational or legal reasons
Opt out of marketing communications
Manage permissions for customer data access
To exercise these rights, contact [email protected].
9. Complaints & Dispute Resolution
UPowr is committed to handling complaints fairly and efficiently. If you have a complaint about how we handle your personal information, please contact us using the details below. We will:
Acknowledge your complaint within 3 business days.
Investigate and provide a response within 21 days. If more time is required, we will notify you of the expected resolution timeframe (maximum 45 days).
If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) or another relevant regulatory body.
To lodge a complaint, contact [email protected].
10. AI & Automated Processing
UPowr may utilise AI technologies to improve operational efficiency, including features like job assignment or workflow optimisation. However, these technologies:
Will not be used to make automated decisions that significantly impact users without human oversight
Do not process commercially sensitive pricing or competitive market data.
Will never use customer-entered pricing or competitive information for market analysis, benchmarking, or to inform business strategies within UPowr or any affiliated division including Wattle Powr.
11. Updates to this Policy
UPowr may update this policy periodically. Significant changes will be communicated to users.
12. Contact Us
For privacy inquiries or requests, contact our Privacy Officer at:
📧 [email protected]
📍 Level 17, International Tower 3, 300 Barangaroo Ave, Sydney NSW 2000